Car Buying Guide
The final step of the new and used car buying guide...Take Delivery! Get what was promised and what to do if things go bad...
You've made it to the final step of the car buying guide and are now ready to take delivery.
If you have followed the previous ten steps in the car buying guide, then you can pat yourself on the back, because you now know how to buy a car like a pro. You can feel confident that you are getting a great deal all the way around.
Before you actually drive your new car off the lot there are a few steps you'll want to take to protect yourself and get full value out of your delivery.
Get it in Writing
Do not assume that anything that was promised to you verbally will be ever be done. Verbal promises are worth as much as the paper they're not written on and salesmen sometimes forget what they say or unfortunately, some salesmen will just out right lie.
Be sure that any future work to be done to the vehicle, extra keys promised, owners manual to be ordered, etc. are clearly stated on a We Owe/Due Bill with a managers signature.
Wooo - Look at That Shiny Ride...
Be sure to look over your new car and be sure the detail department has done a thorough job cleaning it in and out. Also take a look at the gas guage if it is a brand new car. All "new" cars should come with a full tank of gas. It's a manufacturer requirement.
What Does That Big Red Button Do?
If you bought a brand new vehicle do not rush the delivery unless you are very familiar with all the gadgets that many new cars come with these days.
Many new cars are like piloting a space ship with turn by turn navigation, OnStar, Bluetooth capability, steering wheel controls and on and on, it can get tricky if you're left to try to figure it out on your own.
A thorough delivery should take at least 30 minutes and sometimes more than an hour if the vehicle has all the bells and whistles. A good salesman will take their time here and ensure that you are quite comfortable operating all the features on your new vehicle.
Now is the time to push buttons and ask questions about how things work. Don't make the mistake of trying to learn the navigation system while driving down the highway or it could steer you into a collision. Not fun!
What to Do if Things Go Wrong
If for whatever reason you find that after buying your new car there is a problem that is not being handled to your satisfaction by the car dealership here are some excellent resources for help:
- Contact the Better Business Bureau
- Contact the Manufacturer
(New Car Customer Satisfaction Survey)
- Contact Your States Motor Vehicle Department
(Dealer Licensing Division)
- Contact Your States Attorney General
Number 2 above has two ways to let the manufacturer know that you are unsatisfied. One you can call them directly or you can let them know on the customer survey that all manufacturers send out to new owners after the sale.
These customer surveys and your responses are closely looked at by the manufacturer and bad ones do not go unnoticed. In fact, enough of them can affect salesman bonuses and a lot of them can get the dealership itself in pretty BIG trouble with the manufacturer.
I always recommend that you try to work the problem out with the dealer first as many issues can be resolved here fastest. Key people to speak to include:
- Sales Manager (oversees sales dept.)
- Finance Director (oversees finance dept.)
- Internet Director (oversees Internet sales dept.)
- General Manger (oversees entire dealership)
- Owner (owns the joint)
For more information take a look at my Buyers Remorse article.
It's All Good
If all is well, then all that's left to do is map out a route to all your family and friends houses to show off your new car.
And, as always, if you need help regarding this car buying guide or anything else relating to how to buy a car, please don't hesitate to contact me with your car buying questions. It doesn't matter if it's before, during or after you've bought.
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