Drive Financial is Scandalous!

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Drive Financial is Scandalous!

by Anonymous

Visitor Review: This Company (Drive Financial), now named Santander Consumer USA, practices "illegal" methods to extort money from its Customers. They are a collection Agency before they are a Loan/Financing Company.

If you are considering a loan with this Company, run as far and fast as you can because they will NEVER allow you to have your Car Title, by keeping you tied up in "illegal" fee practices.

I'm supposed to have only one payment left, and they are claiming a whole bunch of Misc. fees that they refuse to address/justify. They threaten, harass, and strip you of your Consumer Rights.

I'm preparing to obtain legal assistance to stop their illegal actions. I have my own tape recorded conversations, chat sessions, and more importantly... my contract that I'm able to read and understand, along with Bank Statements proving my Account is current vs. delinquent... something they refuse to acknowledge.

I'm also reporting Drive Financial to the Attorney Generals Office, BBB, CCA of Texas. Refer to the following Website to see just how awful Consumers like me are being treated by this Company. Then, run.... Pissed Consumer, to read more Drive Financial complaints!

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Drive Financial is Scandalous!

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NO NEGOTIATIONS
by: Anonymous

WE PURCHASED A 2004 MURANO FOR 16,000. PAID IT WITH DRIVE -WHO SUDDENLY TURNED INTO SANTANDER WITHOUT OUR KNOWING- IN 2007

WE PAID FOR 2 YEARS AT 500.00 A MONTH- I HAD A SERIOUS ACCIDENT - WASN'T GOING TO BE RETURNING BACK TO WORK ANYTIME SOON- STARTED CALLING DRIVE TO REFINANCE FOR A LOWER PAYMENT- NEVER RESPONDED
CALLED TO GET A PAYOFF- AND THE NASTY REP ON THE OTHER END SAID "WHAT FOR" AND CONTINUED TO SAY IF WE EVEN SHOWED UP AT A DEARLERSHIP- THEY WOULD HAVE A RED FLAG PUT ON US AND PICK UP OUR CAR.

NOW, THIS WAS BEFORE WE STARTED TO HAVE FINANCIAL PROBLEMS-- SO AFTER WE HAD WRITTEN TO THEM FOR 5 MONTHS APRIL OF 2009 THRU NOVEMBER 2009 BEGGING THEM TO WORK WITH US ON A LOWER PAYMENT THEY IGNORED ALL LETTERS AND PHONE CALLS, SO WE HAD AN ATTORNEY CALL AND WRITE THEM. TOTALLY IGNORED THEM.cOME JANUARY OF 2010 WE COULDN'T PAY.
THEY THEN STARTED SENDING REPOS OUT FOR US- WHO TELL YOU THERE ARE "OFFICERS" AND "DETECTIVES" OR "INVESTIGATORS" SCARING MY CHILDREN WHEN I WOULD BE AT DOCTORS OFFICES OR PT. THESE PEOPLE ARE ARROGRANT, AND VICIOUS - THEY KNOW THEY HAVE THE MARKET CORNERED- THEY WAIT UNITL YOU HAVE 2 YEARS OR MORE PAID INTO THE LOAN- THEN THEY START COMING AFTER YOU. STAY AWAY IF YOU CAN- I DUMPED THE CAR AWAY FROM HOUSE- AND NOW PLAN TO SUE THEM.
WHEN YOU HAVE NERVE DAMAGE, KNEE SURGERY, SPINAL CORD SURGERY BACKING UP YOUR HARDSHIP- YOU THINK THEY WOULD HAVE LOWERED THE PAYMENT FOR US. OH- AND THEY WANT 21,000. NOW FOR PAYOFF.

STOP WHINING
by: Anonymous

You signed a retail installment contract. You agreed to a certain payment for a certain length of time. Your lender doesn't have the ability to change your payment. If you want a lower payment, you would need to REFINANCE the car with another lender. But given your poor payment performance, I doubt you will find anyone to do so. Sorry about your accident, but you got yourself into this mess, and you should take repsonsibility for it! Stop blaming the only bank that was NICE enough to lend you money to drive a nice car in the first place! Yes, their interest rate is high, yes, their fees are high. But it's because they have to waste their time with people like you who think they are so smart, but fail to make their payments.

Kharma is a bitch
by: Anonymous

@ Annonomous-Stop Whinning,

Nice enough to give you a loan?? Are you serious? These people are anything but nice, they charge ridiculous interest, have horrible customer service, change rules constantly, make up fee's, charge late fee's when payments are made on time because they didn't process it in time, send unprofessional repo men who constantly 'Breach the Peace. How is this nice? They are out to make a buck off people who in most cases have no choice but to go with this lender if they buy a car. The whole idea of if you signed the contract then you are responsible has lost some of it merit due to the unforeseen economic disaster we are in. Obviously most people could afford the payments when they bought the car, but after paying up to 80% of the loan off and then losing your job is hardly irresponsible. You people are such losers who live off other peoples downfalls. Vultures! Harassment is a crime and people need to step up and know their rights.

Really
by: Shawn

All of you people are not listening. This person is saying that they MADE their payments and now that they only have one payment left and now the company is saying they owe all kind of other fees.

If you did some research before you talk about how GOOD a company was for giving this person a loan then you wouldn't sound so ignorant.

The bottom line is that just because someone has had a rough time and need help getting back on their feet they are not subject to being treated badly or taken advantage of in such a malicious way.

Stop being ignorant and become educated. To the writer, I hope that your case will come across some person's ears that will be able to do something about it. Keep fighting.

justice
by: happy customer

As I'm reading this I think to myself how much in late fees do you have? How many times where you late?

In case you didn't know Santander didn't start doing any kind of refinance until the early part of 2011. Your payments are what they are and they will never change.

If you mail your payment then yes you take the risk of not getting it there in time and processed.

Yes, if you do pay by phone or web there is a charge and yes this sucks. From what I know they use the services provided by Western Union to process all phone payments and of course they charge Santander, so of course the fee gets passed down to the customer.

Look if you don't want to complain make your payments on or before the due date and have a little money put aside just in case you do go through hardship.

If your payment is on time then you will not get phone calls, letters or have repo men looking for you.... Remember it ain't no joke if you don't pay that note....

A Little Sobering Reality for YE
by: NY Enraged

Guess what Mr. Or Mrs. sanctimonious, just make your payments on time. I mailed in a check with plenty of time, and for the current and next months payments.

I have in front of me a print out from my bank that the check was processed and cashed by Santander. They claim they never received the payment.

When I told them I have proof from my bank, they instructed me to fax it in, which I promptly did. They called again 5 days later. I tell them I faxed the proof. they say they didn't get the fax, even though I have a transmission verification report from the fax machine that it went through fine.

The CSR says fax it again. I say I will, but want to be on the phone with someone who can confirm receipt. She has the gall to say that there are no phones where the fax machine is. Then she tells me I can email it. But, I don't own a scanner and decide to fax it again.

I faxed it again and called a supervisor immediately after. He says to give it a few days. I ask about the email address the last CSR mentioned, and he says that doesn't exist.

I ask for and receive a direct number to call him back. I call the number today and get voice mail with a guys name that is not the supervisor I talked to, and doesn't mention Santander.

I go onto the web site and their live chat. That rep says it shows the fax is received, but it still requires a copy of the back of the check.

My bank knew immediately that I need front and back copies, and put them on the same page when they printed it for me.

Do you see the constant BS from this company? I can't figure out if their criminal or mind boggling incompetent!!

Making payments on time with these a**holes doesn't insure not having major problems with them.

I'm almost 30 days past my due date according to them,, and I'm going to get screwed because of their mistakes.

I HATE THIS COMPANY, and now fear for all kinds of trouble paying off the loan and getting my title.

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Drive Financial is Scandalous!

Comments for Drive Financial is Scandalous!

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Drive Financial is Scandalous!